What is Report + Support?
Report + Support is an online reporting tool where staff and students of Ayrshire College can report an incident(s) experienced or witnessed related to, for example, racism.   The College Report + Support website is also home to information about internal and external support, relevant policies and procedures and College campaigns.

Report + Support does not replace the College's Complaint process.   If you would like to make a formal complaint about the College, you can do this here or by visiting Ayrshire College website https://www1.ayrshire.ac.uk and searching for 'Complaints'.

Who can make a report?
Ayrshire College students and staff can make a report through Report + Support. 

What happens when someone makes an anonymous report?
All anonymous reports will first be reviewed to identify any risks that relate to duty of care.  If no immediate risk is identified,  no further direct action will be taken.  

Anonymous reports are important because they may indicate or suggest an issue or concern requires focus and as such, can lead to proactive, preventative action in the College.  

This could include in relation to: 
• College policy or procedure 
• Staff learning and development 
• College campaign or initiative 
• Student workshop(s) 

This means, anonymous reports support us, as a College, to identify any trends or patterns and in the main, that is how these reports will be managed and used.  
What action can you take from anonymous reports?
Information provided within anonymous reports will largely be used as statistical data to understand what is happening and to inform proactive, prevention work within the College.  Because the College does not know who has made anonymous report,  we cannot reach out and provide support to that person.   If someone wants to receive support or consider informal or formal options to address a concern, they would make a named report with their contact details.

What happens when someone makes a named report with their contact details?
A limited number of College staff, relevant to their role, can access the Report + Support platform.  They will initially review the report submission before assigning it to a caseworker and it is this person who will be in touch with you. 

What if someone is named in a report?
If a student, member of staff or third party are named in a report submission, then, this information may be used to initiate a formal process, if you ask for this, or for the College to take action if we have safeguarding concerns. 
How will Ayrshire College manage malicious complaints?
If a report is found to be malicious or vexatious, this will be taken very seriously by the College and be addressed under our existing student and staff policies and procedures. 

Who can I contact if I have any further questions about Report + Support?
You can contact the College's Equality and Inclusion Advisor on equalityandinclusion@ayrshire.ac.uk if you have any further questions.

For information on your personal data, please review our Privacy Notice.  


There are two ways you can tell us what happened